At 365cuci, your privacy is not just a legal obligation — it is our genuine commitment to every player. This document clearly explains what data we collect, how it is used, and your rights as the data owner.
Last Updated: 1 January 2026We built our data protection framework around six core principles that keep your personal information safe and used responsibly at all times.
All data transmitted between your device and the 365cuci servers is protected by 256-bit SSL encryption. This means sensitive information such as banking details and passwords cannot be intercepted by any third party while in transit.
365cuci has never and will never sell, rent, or transfer your personal data to any third party for marketing or commercial purposes. Your data belongs to you — we are simply its custodian, held in full trust.
Your data is stored on servers protected by multi-layered firewalls, real-time intrusion detection systems, and strict access controls. Only authorised staff may access member data for designated purposes.
We collect only the data genuinely required to operate the platform and comply with regulatory requirements. Every category of data collected has a clear, defined purpose — no excessive or arbitrary data collection.
You have the right to view, amend, download, or request deletion of your personal data at any time. The process is straightforward and can be initiated by contacting our support team — at no additional charge.
This Privacy Policy is written in clear, plain language — not confusing legal jargon. We believe players deserve to know exactly how their data is managed before making any decisions.
365cuci takes data protection seriously. As an online gaming platform serving players in Malaysia, we are bound by strict regulatory obligations regarding how we manage our members' personal information.
This Privacy Policy was drawn up to meet the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international online gaming industry standards. It explains in detail what data we collect, why we collect it, how it is stored and protected, and your rights as the data owner.
We believe transparency is the foundation of trust. This document is therefore written in plain language that all users can understand — not merely to satisfy legal requirements, but to genuinely keep you informed.
If you have any questions about this Privacy Policy after reading it, the 365cuci customer support team is available 24 hours a day, 7 days a week via the in-platform live chat.
365cuci collects your personal data through several methods — during account registration, while you use the platform, and through your interactions with our support team. Below is a full list of the data categories we collect:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity Data | Name, date of birth, MyKad | KYC Verification & Eligibility |
| Contact Data | Email, phone number | Communications & notifications |
| Financial Data | Bank account details, transaction records | Payment processing |
| Technical Data | IP address, device type | Security & fraud prevention |
| Gaming Data | Wagering history, sessions | Responsible gaming support |
| Cookie Data | Preferences, login sessions | Enhanced user experience |
Every piece of data we collect has a clear and legitimate purpose. We do not process your data for any purpose beyond what is stated below:
365cuci does not sell or rent your personal data to anyone. However, there are limited situations where we need to share your data with trusted third parties to keep the platform running properly:
We work with third-party service providers who help us operate the platform, including payment processing providers, cloud service providers and identity verification companies. All these providers are bound by strict confidentiality agreements and may only use your data for purposes specified by 365cuci.
We may need to disclose your data to government authorities or law enforcement when required by court order, official investigation or regulatory reporting obligations related to AML and fraud prevention.
If 365cuci is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. In such cases, we will notify you in advance and ensure this Privacy Policy continues to apply.
The 365cuci platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Below are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and your experience on the 365cuci platform.
We continuously invest in the latest security infrastructure to ensure your data is always protected. The technical security measures we implement include:
While we take all reasonable precautions, no security system can guarantee 100% protection against all cyber threats. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.
Under Malaysia's Personal Data Protection Act 2010 and industry best practices, you have the following rights regarding your personal data held by 365cuci:
You may request a copy of all personal data we hold about you at any time.
You may request correction of inaccurate or incomplete data via your account settings or by contacting customer support.
You may request deletion of your personal data, subject to applicable legal record-keeping obligations.
You may object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
You may request your data in a machine-readable format for transfer to another service provider.
You may request that we restrict the processing of your data in certain circumstances while a dispute is being resolved.
To exercise any of the above rights, please contact our customer support team via live chat. We will process your request within 14 business days. This service is provided free of charge.
The 365cuci platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered on our platform are urged to contact our customer support immediately.
To support the operations of the 365cuci platform, some of your data may be processed or stored on servers located outside Malaysia, including in the Asia-Pacific region. In all such cases, we ensure that:
365cuci retains your personal data only for as long as necessary for the stated purpose or as required by law. Our general data retention guidelines are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity & KYC data | 5 years after account closure | AML & Legal Requirements |
| Financial transaction records | 7 years | Accounting & tax requirements |
| Game history | 2 years after the date of last activity | Responsible gaming support |
| Support communication logs | 2 years | Quality control & reference |
| Cookie & analytics data | 13 months | Platform performance analytics |
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you as an individual.
The 365cuci platform may contain links to third-party websites in certain contexts. This Privacy Policy applies solely to the 365cuci platform. We have no control over the privacy practices of external sites and are not responsible for their content or privacy policies.
We recommend you read the privacy policy of any third-party website you visit, especially before providing them with any personal information.
365cuci reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. When we make significant changes, we will:
Continued use of the 365cuci platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. You are encouraged to review this page periodically.
Now you know how we protect your data. Join thousands of Malaysian players who trust 365cuci — a gaming platform that puts your security and privacy first, every time.